Terms and conditions

1. These terms and conditions (the “terms”) govern the use of the online platform and the services of Kündigen24 GmbH, Fabrikstrasse 2, 4123 Allschwil, Switzerland (“Kündigen24”, “we” or “us”).
2. The platform is aimed at natural persons with legal capacity resident in Switzerland and at legal entities with their registered office in Switzerland (the “user” or “customer”). By using our services or registering on our platform, the user accepts these terms in full.
3. Differing, conflicting or supplementary terms of the user do not form part of the contract unless Kündigen24 expressly agrees to their validity in writing.
4. The user's contracting party is:

Kündigen24 GmbH Fabrikstrasse 2 4123 Allschwil Switzerland Email: info@kuendigen24.ch Managing Director: Onur Ceren

1. Kündigen24 provides a web-based platform that enables users to create, manage and digitally send termination letters to third-party providers (telecoms providers, health insurers, insurance companies, gyms and the like).
2. Termination letters are transmitted on the user's behalf electronically, through our connected dispatch interfaces (such as ePost of Swiss Post).
3. Important note (disclaimer as a transmission service): Kündigen24 is a purely technical transmission service provider. We give no legal advice in the individual case and accept no guarantee or legal warranty that the third-party provider concerned (the recipient) will recognise or legally accept the termination as being in the correct form and on time. The user remains solely responsible for ensuring that the termination meets the contractual and statutory requirements of their contract with the third-party provider.
4. Kündigen24 also offers a personal members' area (the “subscription board”) in which the user can record their running contracts and notice periods. At the user's request, the system sends automated reminders by email (for example 90 days and 30 days before the notice period expires).

1. Registration and the setting up of a personal account (subscription board) are in principle free of charge for the user. There is no entitlement to registration or to use of the service; Kündigen24 reserves the right to refuse registrations without giving reasons.
2. The user is obliged to provide truthful, current and complete information when registering and when entering contract data.
3. The access credentials for the personal area are to be treated confidentially and protected against unauthorised access by third parties. The user is liable for all activities carried out using their account, unless the misuse is not attributable to them.

1. The contract for the paid transmission of a termination letter is concluded as soon as the user has completed the termination form in full, chosen the payment method and clicked the button “Send termination, subject to payment” (or a label to that effect).
2. The fees payable for the paid services are clearly shown to the user on the platform before the termination is sent. All prices are in Swiss francs (CHF) and include statutory value added tax.
3. Payment is made using the payment methods offered on the platform (credit card, TWINT and the like). The termination letter is only dispatched once payment has been successfully authorised.

1. The user is solely responsible for entering the correct address and the required identifying details of the recipient (customer number, policy number and the like).
2. The user ensures that they are entitled to terminate the contract in question.
3. The user is obliged to check carefully and to retain the dispatch and delivery records provided by Kündigen24 (ePost delivery records, for instance). Complaints regarding a failed dispatch must be notified to Kündigen24 in writing without delay, and at the latest within 7 working days of the planned dispatch date.

1. Kündigen24 endeavours to keep the platform available as continuously as possible and to transmit letters quickly. We are not liable, however, for temporary technical faults, server outages or delays in transmission that lie outside our sphere of influence (disruption in the network of Swiss Post or of internet providers, for example).
2. Kündigen24's liability for slight negligence, for indirect damage and consequential loss (such as lost profit or savings not realised) and for damage arising from data loss is excluded to the extent permitted by law.
3. Kündigen24 accepts no liability for damage arising because a third-party provider rejects the termination on grounds of formal defects, late delivery (provided Kündigen24 handed the termination to the dispatch service provider in good time) or other legal disputes between the user and the third-party provider.

1. The contract for the use of the free subscription board runs for an indefinite period and may be terminated by either party at any time without notice.
2. The contract for carrying out a paid termination order is a one-off contract; it ends automatically once the termination letter has been handed to the dispatch service provider and the proof of dispatch has been made available to the user.

Kündigen24 collects and processes the user's personal data strictly in accordance with the requirements of the Swiss Federal Act on Data Protection (FADP) and with our separate privacy policy, which is available on the platform at all times.

Kündigen24 reserves the right to amend these terms at any time. Amended terms are communicated to registered users before they take effect, by email or when logging in to the platform. The changes are deemed approved if the user does not object in writing within 14 days of receiving the notification, or continues to use Kündigen24's services actively after that period has expired.

1. Amendments or additions to these terms require the written form.
2. Should individual provisions of these terms be or become wholly or partly invalid, the validity of the remaining provisions is unaffected. The invalid provision is to be replaced by a legally permissible rule that comes closest to the economic purpose of the invalid provision.
3. All contracts and legal relationships between the user and Kündigen24 are governed exclusively by Swiss law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and of conflict-of-laws rules.
4. The exclusive place of jurisdiction for all disputes arising from or in connection with these terms and Kündigen24's services is the registered office of Kündigen24 (Allschwil, Switzerland). Kündigen24 nonetheless remains entitled to bring proceedings against the user at their domicile or at any other statutory place of jurisdiction.